Radya Labs Drives AI Democratization for Indonesian SMEs Through Jangkau AI at RuangCipta 2025

An Intelligent Omnichannel Chatbot Solution for More Inclusive Customer Service

Radya Labs officially launched Jangkau AI, an AI-powered omnichannel chatbot platform designed to drive AI democratization for SMEs in Indonesia. The launch took place at RuangCipta 2025 on September 11, 2025, at Ganara Art & Binus University International, FX Sudirman, Jakarta.

Jangkau AI aims to help Small and Medium Enterprises (SMEs) improve customer service quality, reduce operational costs, and accelerate their digital transformation.

Addressing SME Challenges in the Digital Era

In today’s digital era, most SMEs interact with customers through WhatsApp and social media. However, limited response time often becomes a challenge, reducing customer satisfaction and potentially decreasing loyalty.

Jangkau AI was built to tackle these challenges by providing access to AI technology that is easy to use, affordable, and inclusive.

Commitment to AI Democratization

Launching Jangkau AI by Hari Bagus Firdaus

“Through Jangkau AI, we want to realize AI democratization so that SMEs in Indonesia can access intelligent technology without barriers. With AI-powered 24/7 customer service, SMEs can stay connected with their customers while optimizing operational efficiency. The presence of Jangkau AI at RuangCipta 2025 is Radya Labs’ concrete step to promote inclusive digital transformation,” said Hari Bagus, Co-Founder & Chief of AI at Radya Labs.

Key Features of Jangkau AI

Multi-Channel Connection: Integrated with WhatsApp, Instagram, Telegram, and web widgets in a single dashboard.
24/7 Instant Response: Answers customer inquiries anytime, even after business hours.
Hybrid AI-Human: Smart bot with escalation capabilities to human customer service.
Integrated Dashboard: Conversation monitoring, analytics, and management.
No Coding Required: SMEs can train bots simply by uploading FAQs or common questions.
Variety of Bot Templates: Includes ready-to-use AI bot templates for sales, helpdesk, booking, and more.

Affordable and Easy to Use

Jangkau AI is available starting at IDR 199,000 per month, complete with a 14-day free trial. This pricing model allows SMEs to experience the benefits of AI with no risk before committing to a full subscription.

About RuangCipta 2025

RuangCipta is an annual innovation forum initiated by Radya Labs in collaboration with strategic partners such as Komdigi, Microsoft, ParagonCorp, BINUS University, Bespin Global, ILCS, and more. This year, RuangCipta 2025 embraces the spirit of collaboration to build Indonesia’s digital ecosystem, featuring panel discussions, inspiring sessions, and the launch of innovative products such as Jangkau AI.

Ready to Elevate Your Customer Service?

For business owners looking to enhance their customer service with a smart, modern, and integrated approach, Jangkau AI is the solution worth trying.

Learn more at: www.jangkau.ai

Contact the Jangkau AI team at: WhatsApp Link / 022-20450511

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Flyer Jangkau AI